Our transparent policy regarding sprint milestone cancellations, deposits, and refunds.
LAST UPDATED: NOVEMBER 2026
Because our work involves dedicated engineering, creative direction, and custom code architecture, completed sprint milestones that have received sign-off are non-refundable.
If a project is cancelled prior to sprint kickoff or resource allocation, any unspent retainer or milestone advances are refunded pro-rata minus documented onboarding expenses.
We pride ourselves on 100% client satisfaction. If you are dissatisfied with a deliverable, notify your project lead immediately to initiate an expedited revision cycle.